Refund policy

Last Updated: 8/06/2025

Thank you for shopping at Art by Viktoriia Sukhanova. We want you to be happy with your purchase. If you're not entirely satisfied, we're here to help.

Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days of receiving your item, without giving any reason.

To exercise this right, you must notify us in writing within 14 calendar days of receiving your goods. Please email us at viktoriia@artbyviktoriiasukhanova.com before sending anything back.

Eligibility for Returns

To be eligible for a return:

  • Items must be in the same condition that you received them — unused, undamaged, and in original packaging.

  • You must include proof of purchase (e.g., your order confirmation email or receipt).

Returns must be initiated within 14 days of receiving your order and returned to us within 14 days of your return request being accepted.

Custom or personalised artworks (including commissioned pieces) are non-refundable unless they arrive damaged or faulty.

Return Process

If your return is accepted, we will provide you with return instructions. Please note:

  • You are responsible for the cost and arrangement of return shipping.

  • We recommend using a tracked service for peace of mind.

  • Items returned without prior approval will not be accepted.

Please send approved returns to:

Viktoriia Sukhanova
Gilders Yard, 14 Great Hampton Street,
Birmingham, B18 6ER
United Kingdom

Damaged or Faulty Items

Please inspect your order upon delivery. If your item is damaged, faulty, or incorrect, contact us within 48 hours of receipt at viktoriia@artbyviktoriiasukhanova.com with photographs and a description of the issue. We will offer a replacement or refund as appropriate.

Refunds

Once we receive and inspect your return, we will notify you via email. If approved, we will process your refund to your original payment method.

Please note:

  • We refund the cost of the item(s), but original delivery charges are non-refundable unless the item is faulty.

  • It may take up to 10 working days for the refund to appear, depending on your bank.

Non-Returnable Items

The following items are not eligible for return:

  • Commissioned or customised artwork.

  • Gift cards.

  • Sale items (unless faulty).

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

Contact Us

For any questions about returns or refunds, please contact:
viktoriia@artbyviktoriiasukhanova.com